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100% HRDC CLAIMABLE

Communication Mastery:

Effective Communication in the Workplace

Develop essential communication competencies that drive workplace effectiveness, foster meaningful professional relationships, and enhance overall productivity.

  • 1-day (8 hours)

  • Malaysia (or SEA)

  • HRD Corp Claimable

  • Min 5 pax

  • Training Highlights

  • Interactive learning & role-playing

  • Case studies & real-life applications

  • Take-home resources

  • Certificate of completion

Who Should Attend This Training

  • Team leaders, managers or professionals seeking

    to enhance emotional intelligence and workplace

    awareness

  • All employees who want to leverage empathy and

    emotional awareness to better understand colleague

    and client needs and increase professional

    effectiveness.

Why Communication Mastery?

In today’s interconnected business landscape, effective communication stands as the cornerstone of organisational success, team collaboration, and professional advancement. This comprehensive full-day workshop focuses on developing essential communication competencies that drive workplace effectiveness, foster meaningful professional relationships, and enhance overall productivity.

Participants will explore various communication styles, master active listening techniques, and develop skills in verbal, non-verbal, and written communication. Through practical exercises and real-world applications, attendees will learn to navigate difficult conversations, provide constructive feedback, and communicate with clarity and impact across diverse workplace contexts and stakeholder groups.

A diverse team of professionals in a modern office engaged in a positive, collaborative discussion, demonstrating emotional intelligence in the workplace.

Develop Emotional Agility

Master the core skills of self-awareness and self-regulation. Turn emotional intelligence from a concept into your most powerful professional asset.

Lead with Influence & Impact

Stay composed under pressure and guide your team through any challenge. Use EQ to elevate your influence, boost performance, and drive sustainable results.

Transform Team Dynamics

Navigate conflict with confidence and build high-trust connections. Foster a resilient, collaborative team environment where people & performance thrive.

Learning Outcomes

  • Define mental health and identify common workplace mental health conditions and their impact.

  • Recognise early warning signs, triggers, and risk factors for mental health challenges in colleagues.

  • Apply emotional intelligence techniques to

    handle challenging workplace interactions and

    resolve conflicts effectively.

  • Implement emotional regulation techniques to

    maintain composure and professionalism during

    high-stress situations

Course Outline

Foundations of Emotional Intelligence (EQ)
  • Understand what EQ is, why it matters, and how emotional literacy impacts everyday life and work.

Understanding Emotions: The Language of Mind & Body
  • Explore the 5 core emotions, how they show up in the body, and what they reveal about us.

EQ in Professional Success & Relationships
  • Learn how self-awareness, empathy, and social competence drive career growth and workplace harmony.

Managing Your Emotions & Building Agility
  • Gain practical tools to self-regulate, stay resilient, and navigate challenges with emotional agility.

Living Into Our Values & Leading with EQ
  • Discover your core values and apply EQ to lead, build trust, and strengthen relationships.

Integration and Closure
  • Consolidate learning, share takeaways, and create a personal EQ action plan.

Ready to Get Started?

Upskill Your Team

Schedule a free consultation with us if you'd like to bring this training program to your workplace.

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HRDC Claimable Program

  • 100% Claimable
    Under the HRD Corp Levy Scheme

  • Customised Training Proposal

    Program is customisable to your industry and organisation Receive a tailored training solution with timeline and investment

Prefer to Talk Directly?

Physis Global logo in Reverse White

A Malaysian-based coaching and training collective specialising in soft skills, communications and holistic wellbeing across professional and personal domains. From the Greek (/ˈfaɪˈsɪs/) meaning "becoming" or "to grow."

Kuala Lumpur, Malaysia

hello@physis.global

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