Communication Mastery：Effective Communication in the Workplace | Worlplace Communications Training

100% HRDC CLAIMABLE

Communication Mastery:

Effective Communication in the Workplace

Develop essential communication competencies that drive workplace effectiveness, foster meaningful professional relationships, and enhance overall productivity.

1-day (8 hours)

Malaysia (or SEA)

HRD Corp Claimable

In-house

View Course Outline

Training Highlights

Interactive learning & role-playing
Case studies & real-life applications
Take-home resources
Certificate of completion

Who Should Attend This Training

This program is well-suited for individuals seeking to enhance their communication effectiveness and build stronger workplace relationships.

Team Leaders & Managers looking to improve team collaboration.
Customer-Facing Professionals aiming for clearer stakeholder engagement.
New Managers transitioning into leadership roles.
Individual Contributors seeking to enhance their professional presence and career advancement.

Participants will walk away with capabilities in verbal communication, active listening, written correspondence, conflict resolution, and presentation skills.

Why Communication Mastery?

In today's fast-paced business landscape, effective communication is no longer a "soft skill" - it is the cornerstone of organisational success.

Whether you are navigating a difficult conversation, presenting to stakeholders, or managing team dynamics, the way you communicate determines your impact. This program moves beyond theory to provide practical, "Monday-morning ready" tools that help you lead with purpose and authenticity.

Through practical exercises and real-world applications, participants will explore various communication styles, master active listening techniques, and develop skills in verbal, non-verbal, and written communication. a

A diverse team of professionals in a modern office engaged in a positive, collaborative discussion, demonstrating emotional intelligence in the workplace.

Learning Outcomes

Analyse different communication styles and their specific impact on team dynamics.
Evaluate and master active listening techniques to build deeper professional trust.

Create clear, purposeful, and impactful communications across verbal and written formats.
Design effective strategies for navigating difficult conversations and providing constructive feedback.

Communicate with Confidence

Master the core skills of communicating effectively - essential for any stage of your career, build upon your existing skills or develop new ones.

Lead with Influence & Impact

Communicate, inStay composed under pressure and guide your team through any challenge. Use EQ to elevate your influence, boost performance, and drive sustainable results.

Transform Team Dynamics

Navigate conflict with confidence and build high-trust connections. Foster a resilient, collaborative team environment where people & performance thrive.

Course Outline

Foundations of Emotional Intelligence (EQ)

Understand what EQ is, why it matters, and how emotional literacy impacts everyday life and work.

Understanding Emotions: The Language of Mind & Body

Explore the 5 core emotions, how they show up in the body, and what they reveal about us.

EQ in Professional Success & Relationships

Learn how self-awareness, empathy, and social competence drive career growth and workplace harmony.

Managing Your Emotions & Building Agility

Gain practical tools to self-regulate, stay resilient, and navigate challenges with emotional agility.

Living Into Our Values & Leading with EQ

Discover your core values and apply EQ to lead, build trust, and strengthen relationships.

Integration and Closure

Consolidate learning, share takeaways, and create a personal EQ action plan.

Ready to Get Started?

Upskill Your Team

Schedule a free consultation with us if you'd like to bring this training program to your workplace.

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HRDC Claimable Program

100% Claimable
Under the HRD Corp Levy Scheme
Customised Training Proposal
Program is customisable to your industry and organisation Receive a tailored training solution with timeline and investment