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Emotional Intelligence (EQ) Training for Managers
Emotional Intelligence (EQ) training teaches managers and employees how to recognise, understand, and manage emotions - their own and others around them. In the workplace, EQ directly impacts leadership effectiveness, conflict resolution, team dynamics and communication under pressure.
We deliver HRDC claimable EQ training for corporate teams across Kuala Lumpur, Klang Valley, Penang and Malaysia0wide. Our 1-day emotional intelligence workshop is fully customised to your organisation's context, industry and culture.
•
HRDC SBL-Khas Claimable
100% recoverable for eligible Malaysian employers
Download course brochure
COMPANY NAME*
FIRST NAME*
LAST NAME*
EMAIL*
TRAINING HIGHLIGHTS
• Interactive learning & role-play
• HRDC SBL-Khas claimable
• Real-life workplace scenarios
• Take home resources
• 5 Core EQ components
• Personal EQ action plan
• Certificate of completion
━ WHO THIS PROGRAMME IS FOR
Built for managers and leadership teams.
━ WHAT PARTICIPANTS GAIN
Three things that change after this programme.
01
Develop Emotional Agility.
Master the core skills of self-awareness and self-regulation. Turn emotional intelligence from a concept into your most powerful professional asset.
02
Lead with Influence & Impact.
Stay composed under pressure and guide your team through any challenge. Use EQ to elevate your influence, boost performance, and drive sustainable results.
03
Transform Team Dynamics.
Navigate conflict with confidence and build high-trust connections. Foster a resilient, collaborative team environment where people & performance thrive.
━ LEARNING OUTCOMES
By the end of this programme,
participants will be able to …
01
Define Emotional Intelligence (EQ) and articulate its significance in professional performance and workplace relationships.
02
Identify and understand the five core components of EQ: self-awareness, self-regulation, motivation, empathy, and social skills
03
Apply emotional intelligence techniques to handle challenging workplace interactions, navigate conflict, and resolve disagreements effectively.
04
Implement emotional regulation techniques to maintain composure and professionalism during high-stress situations and difficult conversations.
━ COURSE OUTLINE
What the day looks like
What EQ is and why it matters in professional life
The five core components of Emotional Intelligence
Emotional literacy and how it impacts everyday work
EQ versus IQ - why emotional intelligence predicts performance
The five core emotions and how they show up physically
What your emotions are telling you - and what to do with that information
Identifying emotional triggers and patterns in yourself and others
How self-awareness and empathy drive career growth
Social competence and workplace harmony
Navigating Malaysian workplace dynamics — hierarchy, face-saving, and cross-cultural empathy
Practical self-regulation tools for high-pressure situations
Building resilience and emotional agility
Conflict navigation - staying composed when it matters most
Identifying your core values and how they shape your leadership
Applying EQ to build trust and lead with authenticity
Strengthening relationships through empathy and accountability
Review of learning outcomes and key takeaways
Personal EQ action plan
Group reflection and certificate of completion
━ WHY THIS MATTERS
EQ is no longer a
nice-to-have.
In today's fast-moving workplace, Emotional Intelligence is the skill that separates managers who get results from managers who also keep their people. It determines how we navigate conflict, communicate under pressure, and build the kind of trust that makes teams actually perform.
This programme translates the five core components of EQ - self-awareness, self-regulation, motivation, empathy, and social skills - into practical tools your people can apply the very next day.
Through interactive sessions and real-life scenarios, participants will learn how to manage stress effectively, connect with colleagues and clients more meaningfully, and nurture healthier team dynamics, leading to stronger relationships, greater resilience, and sustainable success in today’s evolving workplace culture.
(Source: TalentSmart, Emotional Intelligence 2.0)
(Source: TalentSmart)
(Source: Hay Group/ Korn Ferry research
YOUR FACILITATOR
Michelle Chee
• ICF Credentialed Coach
• HRDC Accredited Trainer
• 15+ years leadership experience, Australia & Southeast Asia
• Founder, Physis Global Sdn. Bhd.
Michelle brings a decade of leadership experience across Australia and Malaysia to every room she enters. Her facilitation style is direct, warm, and grounded in the belief that workplaces sidestep genuine emotion because it feels risky and that this is exactly where the real work begins. She has delivered this programme across manufacturing, technology, and professional services organisations in Malaysia.
YOUR FACILITATOR
Helena Prema John
• HRDC Accredited Trainer
• HR & Leadership Development Facilitator
• Former Head of Human Resources
• Certified in Mindfulness-Based Stress Reduction (MBSR)
Helena works at the intersection of emotional intelligence, culture and sustainable performance. Her background in navigating complex organisational change across industries gives her an uncommon ability to make EQ feel immediately practical, not theoretical. Participants in Helena's sessions leave with concrete tools for their next difficult conversation, their next performance review, their next moment of pressure. She delivers EQ programmes in English and is experienced working with diverse, multicultural Malaysian teams across the country.
YOUR FACILITATOR
Von Goh
• ICF Credentialed Coach
• HRDC Accredited Trainer
• Somatic Wellness Practitioner
Von brings a distinctive lens to EQ training - drawing on somatic awareness and embodied leadership practice alongside the 5 core components of emotional intelligence. With 15 years ofe experience leading teams and facilitating change in corporate environments, Von helps participants understand not just the theory of emotional intelligence, but how emotions are held and expressed in the body under pressure.
━ SCHEDULE YOUR FREE CONSULTATION
Ready to bring EQ training to your organisation?
Complete this form and we'll contact you within 24 hours with a virtual meeting time.
1.
Free Consultation Call
We discuss your needs, challenges, and goals (30–45 minutes).
2.
Customised Programme Proposal
Receive a tailored EQ training proposal with timeline and investment - HRD Corp claimable documentation included.
3.
Implementation Plan
We handle the HRD Corp registration, pre-training customisation, and delivery. You focus on your people.
Tell Us About Your Needs
Fill in the form and we'll come back to you within one business day.
COMPANY NAME*
EMAIL ADDRESS*
NO. OF PARTICIPANTS*
CONTACT NAME*
CONTACT NUMBER*
INDUSTRY*
━ FREQUENTLY ASKED QUESTIONS
Common questions this programme.
Yes. This programme is HRD Corp approved and 100% claimable under SBL-Khas. Submit through e-TRiS before training begins. Physis handles all documentation at no additional cost. Eligible Malaysian employers recover the full investment.
Emotional intelligence (EQ) training teaches people how to recognise, understand, and manage their own emotions and those of others. In the workplace, it directly impacts communication, conflict resolution, leadership effectiveness, and team performance. Research shows that 90% of top performers have high EQ (TalentSmart), and that 58% of job performance across all industries is attributable to emotional intelligence.
This programme is designed for managers, team leaders, and employees at all levels. It is particularly valuable for emerging leaders transitioning from individual contributor to people manager, and for teams navigating high-pressure environments, cross-cultural dynamics, or frequent conflict. If you lead people, or work closely with them, this programme will be relevant.
Yes. Case studies, role-play scenarios, and examples are customised for your industry and organisational context during pre-training consultation. We incorporate Malaysian workplace dynamics - hierarchy, face-saving, and cross-cultural communication - throughout the programme.
Minimum 5, maximum 25 per session. For larger groups we can schedule multiple cohorts. Contact us to discuss your requirements.
At your premises or a venue of your choice. Physis delivers emotional intelligence workshops across Klang Valley (Kuala Lumpur and Selangor), Penang, Johor Bahru, and Malaysia-wide. Travel to Penang, JB, and outstation locations is available - contact us to discuss logistics.
Our programmes are currently delivered as in-house training - directly to your organisation's team, at your premises or a venue of your choice. We do not currently have open-enrolment public programmes.
This allows us to fully customise each session for the organisation and maintain the quality and relevance of the learning experience. Contact us to discuss your requirements and we will propose the right solution.
This is a full-day programme running 7 hours, typically delivered between 9am and 5pm. It is designed as an immersive, in-person experience - the depth of learning, role-play, and group reflection requires a full day to deliver effectively. We do not currently offer a half-day version of this programme.
Our EQ training is currently delivered in English.
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A Malaysian-based corporate training and coaching practice specialising in leadership development, communication skills, and workplace wellbeing.
Serving organisations across Klang Valley (Kuala Lumpur, Selangor), Penang, Johor Bahru, and Malaysia-wide
HRDC Registered Training Provider
Company Registration: 202501014734
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