Coaching Conversations for Leaders

100% HRDC CLAIMABLE TRAINING

Mastering Human-Centred Conversations to Unlock Continuous Improvement

A practical, HRDC-claimable 1-day leadership coaching program that equips managers to move from command-and-control to clarity, trust, and accountability.

1-day Intensive

Malaysia

HRD Corp Claimable

View Course Outline

Training Highlights

Interactive learning & role-playing
Case studies & real-life applications
Take-home resources

Who Should Attend This Training

This program in particularly valuable for organisations transitioning toward a coaching culture, managing hybrid/remote teams, or focused on embedding high-

performance expectations.

This program is designed for leaders and professionals who are responsible for developing others:

Managers, supervisors, and team leads
HR Business Partners and HR professionals
Continuous Improvement leaders or department heads.

Why Coaching Conversations Matter

Today’s most effective leaders don’t command, they guide performance through clarity, connection, and meaningful conversations.

Yet for many managers, performance issues persist not because of capability gaps, but communication gaps. Gallup research shows that 70% of performance challenges stem from poor communication, not lack of skill.

Organisations need leaders who can:

Hold structured, productive performance conversations
Build trust without avoiding accountability
Encourage ownership instead of defensiveness

This program introduces a coaching-based leadership approach, proven to improve engagement, problem-solving, and workplace culture

Corporate team learning hybrid communication skills in Malaysia

Learning Outcomes

Coaching Conversations for Leaders - Decorative Image

Conduct structured, high-impact coaching conversations.
Apply the SCARF and GROW models to guide performance discussions.
Deliver clear, constructive, and motivational feedback.

Strengthen follow-through, performance ownership and true accountability within their teams.
Build trust and psychological safety during all
coaching dialogues.

Course Outline

Coaching Mindset for Leaders

Learn to shift your leadership approach from commanding to guiding, mastering the brain-based SCARF model to understand and navigate social triggers for maximum engagement and trust.

Asking Powerful Questions

Develop and master the ability to craft targeted inquiry that sparks deep self-reflection and insight, creating safer
ownership rather than defensiveness in your team members.

“Mirror-Feedback” & Co-Creating Accountability

Move beyond traditional evaluation by mastering “mirror-feedback” for clear, dignified insight, and apply the GROW model to collaboratively establish and strengthen accountability and follow-through.

Applied Coaching Practice Sessions

Put all frameworks into action through high-impact role-plays and coaching labs, receiving tailored feedback to refine your technique and build the practical confidence needed for immediate, real-world leadership success.

Meet Your Trainer

Chin Aik, Quah

HRDC Accredited Trainer | Certified Master Performance Coach | HRBP Leader | Engineer X People Enthusiast

Chin Aik brings a powerful combination of 20+ years in engineering, operations, and organisational development. This unique depth allows him to apply structured thinking and practical human insight to complex, fast-moving environments.

Chin Aik partners with leaders to clarify goals, align roles, and embed practical habits that ensure trust, accountability, and consistent delivery stick. Known for his calm, direct, and supportive style, he creates a safe yet stretching space for participants to think clearly and lead with measurable confidence.

Learn more about Chin Aik↗

Frequently Asked Questions

Can this be customised for our industry?

Absolutely! While the core frameworks are universal, we customise all examples, case studies, and exercises to reflect your industry context. During the discovery call, we'll discuss your specific challenges and tailor the content accordingly.

What if we only want specific modules?

We can create a customised program focusing on your priority areas. However, we recommend the full program for maximum impact, as the modules build on each other. Contact us to discuss a tailored solution.

Do you offer virtual delivery?

No, this program is only offered in-person.

Ready to Get Started?

Upskill Your Team

Schedule a free consultation with us if you'd like to bring this training program to your workplace.

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HRDC Claimable Program

100% Claimable
Under the HRD Corp Levy Scheme
Customised Training Proposal
Program is customisable to your industry and organisation. Receive a tailored training solution with timeline and investment.