Coaching Conversations for Leaders

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LEADERS & MANAGERS

Mastering Human-Centred Conversations to Unlock Continuous Improvement

Equip your managers to move from command-and-control to clarity, trust, and accountability. A practical one-day programme that turns everyday conversations into a tool for performance and continuous improvement. HRDC approved. Certified completion for every participant.

1 Day In-Person English 5–25 participants Malaysia & SEA

VIEW COURSE OUTLINE

SCHEDULE FREE CONSULTATION

HRDC SBL-Khas Claimable
100% recoverable for eligible Malaysian employers

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COMPANY NAME*

FIRST NAME*

LAST NAME*

EMAIL ADDRESS*

TRAINING HIGHLIGHTS

• Interactive learning & role-play

• HRDC SBL-Khas claimable

• Malaysian case studies

• Take home resources

• ALGEE framework

• Certificate of completion

━ WHO SHOULD ATTEND

Built for the leaders
who develop others.

Managers, supervisors, and team leads responsible for performance and development.

HR Business Partners and HR professionals embedding a coaching culture across the organisation.

Continuous improvement leaders and department heads driving high-performance expectations.

Leaders of hybrid and remote teams who need to hold clear, productive conversations across distance.

━ WHY THIS MATTERS

Most performance gaps are
conversation gaps.

Today's most effective leaders don't command - they guide performance through clarity, connection, and meaningful conversations.

Yet for many managers, performance issues persist not because of capability gaps, but communication gaps. Gallup research shows that 70% of performance challenges stem from poor communication, not a lack of skill.

Organisations need leaders who can hold structured, productive performance conversations, build trust without avoiding accountability, and encourage ownership instead of defensiveness.

This programme introduces a coaching-based leadership approach proven to improve engagement, problem-solving, and workplace culture.

70%

of performance challenges stem from poor communication, not a lack of skill (Gallup).

2

proven, brain-based frameworks — SCARF for trust and engagement, GROW for accountability.

1 day

of interactive learning, coaching labs, and applied practice — built for immediate real-world use.

━ WHAT PARTICIPANTS GAIN

Three shifts that change
how they lead.

01

From Commanding to Guiding

Leaders adopt a coaching mindset, using the brain-based SCARF model to understand social triggers and lead in a way that builds engagement and trust rather than defensiveness.

02

Powerful Questions & Feedback

Participants learn to ask targeted questions that spark self-reflection and ownership, and to deliver clear, constructive "mirror-feedback" that gives dignified insight.

03

Accountability that Sticks

Using the GROW model, leaders co-create accountability with their teams — strengthening follow-through, ownership, and consistent delivery instead of one-off conversations.

━ LEARNING OUTCOMES

By the end of this programme,
participants will be able to …

01

Conduct structured, high-impact coaching conversations with their team members.

02

Apply the SCARF and GROW models to guide performance discussions.

03

Deliver clear, constructive, and motivational feedback.

04

Strengthen follow-through, performance ownership, and true accountability within their teams.

05

Build trust and psychological safety throughout all coaching dialogues.

━ COURSE OUTLINE

What the day looks like

Module 1: Coaching Mindset for Leaders

Shifting your leadership approach from commanding to guiding
The brain-based SCARF model and how social triggers shape behaviour
Using SCARF to maximise engagement and trust in everyday interactions

Module 2: Asking Powerful Questions

Crafting targeted inquiry that sparks deep self-reflection and insight
Creating ownership rather than defensiveness in team members
Practising question techniques that open up rather than shut down

Module 3: "Mirror-Feedback" & Co-Creating Accountability

Moving beyond traditional evaluation to "mirror-feedback" for clear, dignified insight
Applying the GROW model to performance conversations
Collaboratively establishing and strengthening accountability and follow-through

Module 4: Applied Coaching Practice Sessions

Putting all frameworks into action through high-impact role-plays and coaching labs
Receiving tailored feedback to refine your technique
Building the practical confidence for immediate, real-world leadership

YOUR FACILITATOR

Chin Aik (CA), Quah

• ICF Credentialed Coach

• HRDC Accredited Trainer

• HRBP Leader · Engineer X · People Enthusiast

Chin Aik brings a powerful combination of 20+ years in engineering, operations, and organisational development. His unique depth allows him to apply structured thinking and practical human insight to complex, fast-moving environments. He partners with leaders to clarify goals, align roles, and embed practical habits that ensure trust, accountability, and consistent delivery stick. Known for his calm, direct, and supportive style, he creates a safe yet stretching space for participants to think clearly and lead with measurable confidence.

LEARN MORE ABOUT CHIN AIK →

━ SCHEDULE YOUR FREE CONSULTATION

Bring this programme to your organisation.

Complete this form and we'll contact you within 24 hours with a virtual meeting time.

1.

Free Consultation Call

We discuss your needs, challenges, and goals (30–45 minutes).

2.

Customised Training Program

Receive a tailored solution with timeline and investment.

3.

Implementation Plan

Detailed roadmap for your organisation's transformation.

PREFER TO TALK DIRECTLY?

hello@physis.global

We respond within 1 business day

Tell Us About Your Needs

Complete this form and we'll contact you within 24 hours with a virtual meeting time.

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EMAIL ADDRESS*

NO. OF PARTICIPANTS*

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INDUSTRY*

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━ FREQUENTLY ASKED QUESTIONS

Common questions about
this programme.

Is this programme HRDC claimable?

Yes. HRD Corp approved and 100% claimable under the SBL-Khas scheme. Submit through e-TRiS before training begins. Physis handles all documentation at no additional cost.

Can this be customised for our industry?

Absolutely. The core SCARF and GROW frameworks are universal, but we customise all examples, case studies, and exercises to reflect your industry context. We discuss your specific challenges during the discovery call and tailor the content accordingly.

Do you offer virtual delivery?

No, this programme is offered in-person only. The coaching labs, role-plays, and live feedback work significantly better in the room

Who should attend?

Managers, supervisors, and team leads, HR Business Partners, and continuous improvement leaders or department heads - anyone responsible for developing others. It's especially valuable for organisations moving toward a coaching culture or managing hybrid teams.

What if we only want specific modules?

We can build a customised programme focused on your priority areas. That said, we recommend the full day for maximum impact, as the modules build on one another. Contact us to discuss a tailored solution.

Where is training delivered?

At your premises or a venue of your choice. Physis delivers across Klang Valley, Penang, Johor Bahru, and Malaysia-wide.

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