First-Time Managers
From Individual Contributor to People Leader
You were promoted for being great at the work. Now the job is getting great work from others.
A hands-on, one-day workshop for new and soon-to-be managers. Using LEGO® SERIOUS PLAY®, you’ll work through the real challenges of your first leadership role. Develop the mindset, skills, and confidence needed to succeed in your new leadership role.
Open to individuals and organisations. HRDC claimable for registered employers.
YOUR WORKSHOP AT A GLANCE
Date
Thursday, 25 March 2027
Time
9.00am - 5.00pm
Duration
Full day | 7 hours
Venue
Royale Chulan Damansara
Format
In person • English
Group size
Max 12 participants
WORKSHOP FEE
RM1,250
HRDC CLAIMABLE
MORE THAN 3
RM1,050
per pax
SINGLE
RM1,250
per pax
You'll receive a confirmation, invoice and joining details within 24 hours of registering.
Claiming through HRDC? Select the HRDC option on the form and we'll guide you through the grant application.
Nobody hands you a manual when you’re promoted.
Most managers are promoted because they were excellent at their own job. Then, almost overnight, success stops being about what you deliver and starts being about what your team delivers.
That shift is harder than it looks. You may be managing people who were your peers last month. It’s tempting to keep doing the work yourself because it’s faster. Feedback feels awkward, and the difficult conversations get put off.
This workshop gives you a day to work through those challenges before they become habits: what your new role really asks of you, how to delegate and give feedback well, how to handle the hard moments, and what kind of leader you want to be.
WHO SHOULD ATTEND
Newly promoted managers and team leaders
Supervisors and project leaders who now lead people, formally or informally
High performers preparing for their first people management role
REAL SITUATIONS, NOT LEADERSHIP THEORY
The moments you’ll practise
01
Managing people who were your peers last month
02
Re-engaging a team member who has checked out
03
Delegating important work without losing accountability
04
Difficult conversations, conflict and performance issues
What you'll take away
01
Make the mindset shift
Explore differences between individual contributor and manager responsibilities and how it has shifted when you move from doing the work to leading it.
02
Know what’s expected of you
Identify the key responsibilities of an effective manager and the behaviours that build trust, engagement and performance.
03
Communication, delegation & feedback
Apply practical approaches to delegation, communication, coaching and feedback in everyday situations.
04
Handle the hard moments
Navigate difficult conversations, conflict and performance issues with greater confidence.
05
Understand your leadership brand
Explore leadership values, strengths, impact, and desired reputation. Identify leadership strengths and growth areas.
06
Leave with a 90-day plan
Develop a personal leadership blueprint with clear commitments, actions and support for your first 90 days.
Why we use LEGO® SERIOUS PLAY®
Leadership is hard to learn from slides. In LEGO® SERIOUS PLAY®, you answer each question by building a model, then telling the story of what it means.
Ideas like trust, accountability or your leadership style become something you can point to, question and change.
Everyone builds, everyone speaks
Quieter voices are heard as clearly as the confident ones, so you learn from the whole room.
Think with your hands
Building first, talking second surfaces insights you wouldn’t reach in a discussion alone.
No creative skill needed
It’s the story behind your model that matters, not how it looks. We teach the method in the first 30 minutes.
INSIDE THE WORKSHOP
Seven builds. One day to step into the role.
MORNING
MODULE 1
Welcome & Skills Building
THE BUILD
"Build a model of leadership."
We create a safe space and learn the method through quick warm-up builds, practising storytelling and active listening.
MODULE 2
The Shift: From Doing the Work to Leading the Work
THE BUILD
"Build yourself as a manager."
Explore how your responsibilities change when you step up, and the transition challenges most new managers face.
MODULE 3
What Makes a Great Manager?
THE BUILD
"Build a manager you would want to work for."
Identify the behaviours, attitudes and qualities that inspire trust, engagement and performance, then create a shared model of effective leadership.
AFTERNOON
MODULE 4
Leading People: Communication, Delegation & Feedback
THE BUILD
"Build a high-performing team."
Explore trust, delegation, accountability, coaching and feedback, and the common delegation mistakes that hold new managers back.
MODULE 5
Managing Difficult Situations
THE BUILD
"Build a leadership challenge."
Work through difficult conversations, conflict, performance issues and different personalities, using realistic workplace cases in small teams.
MODULE 6
My Leadership Brand
THE BUILD
"Build the leader you aspire to become."
Explore your values, strengths and the reputation you want to have, and name the areas you most want to grow.
MODULE 7
Your First-Time Manager Blueprint
THE BUILD
"Build your leadership roadmap."
Turn the day into commitments, actions, support and development priorities for your next 90 days, then share them in a closing gallery walk.
INCLUDED
All LEGO® SERIOUS PLAY® materials
Certificate of attendance from Physis
Your 90-day leadership blueprint
Lunch and tea breaks
YOUR FACILITATOR
Helena Prema John
Certified LEGO® SERIOUS PLAY® Facilitator • HRD Corp Accredited Trainer
Helena is a former Head of Human Resources with over 20 years of experience across corporate leadership, learning and development, and organisational transformation.
She has seen the move into management from the other side of the table: who thrives, who struggles, and what makes the difference. In the room, she keeps the work practical and grounded in the realities of Malaysian workplaces.
Workshop details
DATE
Thursday, 25 March 2027
TIME
9:00am - 5:00pm
Registration from 8:30am
VENUE
Royale Chulan Damansara
2, Jalan PJU 7/3, Mutiara Damansara, 47810 Petaling Jaya, Selangor
REGISTER YOURSELF
Reserve your seat
Seats are limited to 12 so everyone builds, shares and gets real airtime.
Claiming through HRDC? Select the HRDC option and we’ll guide you through the grant application.
QUESTIONS BEFORE YOU REGISTER
Frequently asked questions
Not at all. LEGO® SERIOUS PLAY® is about the story you tell about your model, not how it looks. Every build is short, and we teach the method at the start of the day.
Yes. The workshop suits anyone in their first year or so of managing people, and high performers preparing for their first people role. Supervisors and project leaders who lead people informally are welcome too.
Yes, if your employer is registered with HRD Corp. Select the HRDC option on the registration form and we’ll guide your HR team through the grant application. Applications must be approved before the workshop date, so please register at least 2 weeks ahead.
If you’re not claiming through HRDC, payment is due 7 days before the workshop to confirm your seat.
You’re welcome to send a colleague in your place with written notice at least 7 days before the workshop.
If minimum numbers aren’t reached, we’ll let you know at least [10] working days before and offer you a full refund or a seat at the next available date.
Yes. We run this programme in-house for organisations across Malaysia, tailored to your managers’ context. Get in touch through our corporate training page.
Yes. We can deliver an in-house version of this programme for organisations across Malaysia, tailored to your workplace. Contact us directly hello@physis.global.
You’ve earned the role. Now build the leader.
A Malaysian-based corporate training and coaching practice specialising in leadership development, communication skills, and workplace wellbeing.
Serving organisations across Klang Valley (Kuala Lumpur, Selangor), Penang, Johor Bahru, and Malaysia-wide
HRDC Registered Training Provider
Company Registration: 202501014734
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