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COMMUNICATION SKILLS
Courageous Conversations: Speaking Up with Confidence, Respect & Impact
Mastering Essential Conversation Skills for Improved Workplace Performance
Develop the confidence, skills, and mindset to address difficult issues in the workplace constructively and respectfully. Equip your teams with the skillsets to navigate difficult conversations, manage conflict, provide feedback effectively with professionalism and empathy. HRDC approved.
HRDC SBL-Khas Claimable
100% recoverable for eligible Malaysian employers
Request for a brochure
COMPANY NAME*
FIRST NAME*
LAST NAME*
EMAIL ADDRESS*
TRAINING HIGHLIGHTS
• Interactive learning & role-play
• HRDC SBL-Khas claimable
• Structured six-step framework
• Take home resources
• Personal action-planning
• Certificate of completion
━ WHO SHOULD ATTEND
Designed for anyone who
has to say the hard thing.
━ WHY THIS MATTERS
Most conflict isn't the problem.
Avoiding it is.
Many workplace issues escalate not because people disagree, but because they avoid the conversations that matter. Employees delay difficult discussions for familiar reasons: fear of conflict, the risk of damaging a relationship, an emotional reaction, or simply not knowing what to say.
Whether it's giving feedback, managing conflict, addressing a performance concern, or speaking up to a manager, courageous conversations are what build trust, accountability and high-performing teams.
This workshop moves participants from avoidance to action with a practical framework for having the conversation, not just thinking about having it.
━ WHAT PARTICIPANTS GAIN
Three shifts that change
how they show up.
━ LEARNING OUTCOMES
By the end of this programme,
participants will be able to …
01
Recognise situations that require courageous conversations and understand why they're often avoided.
02
Prepare for difficult conversations using a structured communication framework
03
Communicate honestly, respectfully and confidently during challenging discussions.
04
Manage emotions, resistance and differing viewpoints constructively.
05
Apply practical strategies to build trust and achieve positive outcomes from difficult conversations.
━ COURSE OUTLINE
What the day looks like
This module examines the "courage gap": the space between knowing a conversation needs to happen and actually having it. Participants explore the fears that drive avoidance, including fear of rejection, fear of conflict, fear of damaging a relationship, and simple uncertainty about what to say. By identifying their own conversation triggers and avoidance patterns, participants build the self-awareness that underpins effective conflict management and confident, direct communication at work.
The core of the programme: a practical, repeatable six-step framework for managing difficult conversations and providing effective feedback. Participants learn to clarify the purpose of a conversation, describe the facts objectively and without judgement, share the impact of a situation or behaviour, listen actively to the other person's perspective, explore solutions collaboratively, and agree on clear next steps. This structure gives participants a dependable model for managing conflict, addressing performance issues, and holding accountability conversations, whatever the workplace context.
This module builds the communication skills that determine whether a difficult conversation lands well: assertiveness without aggression, empathy without avoidance, active listening, and the use of powerful, open-ended questions. Particular attention is given to managing emotions under pressure, a critical skill for providing effective feedback and for keeping a conversation about conflict constructive rather than personal.
Not every courageous conversation goes to plan. This module prepares participants to manage conflict when it surfaces as defensiveness, denial, blame, silence, or open disagreement. Participants learn de-escalation techniques and response strategies that keep a difficult conversation productive, a core competency for managing conflict with colleagues, direct reports, or more senior stakeholders.
Participants apply the courageous conversation framework, communication techniques, and de-escalation strategies from earlier modules to realistic workplace scenarios, with structured feedback throughout. This module closes the gap between understanding a framework for managing difficult conversations and being able to use it confidently under real workplace pressure.
The workshop closes by turning learning into commitment. Each participant identifies one real, outstanding conversation they need to have and builds a concrete plan for it using the frameworks covered across the day, ensuring the skills for managing difficult conversations, managing conflict, and providing effective feedback are applied immediately once participants return to work.
YOUR FACILITATOR
Helena Prema John
• HRDC Accredited Trainer
• Accredited Mental Health First Aider (Malaysia)
• Certified LEGO® Serious Play® Facilitator
• Certified in Mindfulness-Based Stress Reduction (MBSR)
Helena Prema John is an HRD Corp accredited trainer and former Head of Human Resources, with over 20 years of experience across corporate leadership, learning and development, and organisational transformation. She works closely with leaders and teams to navigate change, strengthen team dynamics, and build workplaces that are both effective and human.
━ SCHEDULE YOUR FREE CONSULTATION
Bring this programme to your organisation.
Complete this form and we'll contact you within 24 hours with a virtual meeting time.
1.
Free Consultation Call
We discuss your needs, challenges, and goals (30–45 minutes).
2.
Customised Training Program
Receive a tailored solution with timeline and investment.
3.
Implementation Plan
Detailed roadmap for your organisation's transformation.
Tell Us About Your Needs
Complete this form and we'll contact you within 24 hours with a virtual meeting time.
COMPANY NAME*
EMAIL ADDRESS*
NO. OF PARTICIPANTS*
CONTACT NAME*
CONTACT NUMBER*
INDUSTRY*
━ FREQUENTLY ASKED QUESTIONS
Common questions about
this programme.
Yes. HRD Corp approved and 100% claimable under the SBL-Khas scheme. Submit through e-TRiS before training begins. Physis handles all documentation at no additional cost.
Yes. The Courageous Conversation framework stays the same, but we tailor the case studies and scenarios to reflect your industry and the specific conversations your teams are facing.
This programme is delivered in-person only. The role-play, coaching labs and live scenario practice work significantly better in the room.
All corporate employees, individual contributors, team leads, supervisors and managers - anyone who needs to manage conflict, give feedback, or handle a difficult conversation well.
At your premises or a venue of your choice. Physis delivers across Klang Valley, Penang, Johor Bahru, and Malaysia-wide.
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A Malaysian-based corporate training and coaching practice specialising in leadership development, communication skills, and workplace wellbeing.
Serving organisations across Klang Valley (Kuala Lumpur, Selangor), Penang, Johor Bahru, and Malaysia-wide
HRDC Registered Training Provider
Company Registration: 202501014734
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